Last Updated: February 18, 2014
Fire Protection Publications (FPP), a department within the College of Engineering, Architecture, and Technology at Oklahoma State University, and headquarters for the International Fire Service Training Association (IFSTA) operate web sites (the "web sites") for the benefit of our customers. We are aware that you, our customers, care about how personal information is used, and we appreciate your trust that we will use it carefully and sensibly.
By visiting our web sites, you are accepting the policies and practices contained within this Notice.
PERSONAL INFORMATION GATHERED
The information we obtain from customers helps us improve your shopping experience. This is what we may gather from you:
Information you give us
We receive, and may store, any information you provide on our web sites or give us in any other way. You can choose not to provide certain information, but as a result, you may not be able to take advantage of certain services or features. We may use information collected during current shopping sessions to provide you a more customized shopping experience in the future. We may also use this information to improve our web sites and better communicate with you.
We receive, and may store, certain types of information when you interact with our web sites. For example, we may store your computer's Internet address, information about your Web Browser, URLs of referring web sites, and your site navigation histories.
To help us communicate more effectively with you through e-mail messages, we may receive a confirmation when you open messages from us if your computer supports such capabilities. We require that all E-Mail Addresses provided to us be valid; otherwise, we may disregard them. Our web sites provide an option firstname.lastname@example.org link here to limit what types of information that we will send to you, including the option to not send you any messages. Generally, we will send you one or more order confirmations via e-mail unless you have previously instructed us not to send any communications through e-mail. When we send you e-mail messages, we cannot guarantee that your computer will receive them. If you wish to receive e-mail messages from us, it is in your best interest to configure your computer's e-mail program to accept all messages from IFSTA.ORG and OSUFPP.ORG
Information from Other Sources
We may receive and store information about you from other sources and add it to our customer databases. If you have placed an order in the past via telephone, fax, e-mail, or regular mail, we may already have a customer account setup for you.
All information supplied to us through our web sites becomes the property of Oklahoma State University.
URL rewriting is a technique used to provide a session-like browsing experience on a web site. We use the URL rewriting technique to provide you with a persistent online shopping session. Such sessions do timeout after a certain period of inactivity.
We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. It also collects data about visitor demographics and interest categories. It is statistical data. This statistical data does not identify any personal details whatsoever. We use the information we get from Google Analytics only to improve this site.
Information about our customers is an important part of our business mission, and we are not in the business of selling it or giving it away.
Sometimes, we may send messages to selected groups of our customers on behalf of other organizations. When we do this, we do not give any of your personal information to that organization.
We may release personal information when we believe that a release is appropriate to comply with the law; enforce or apply agreements; or protect rights, property, or the safety of any party. This includes exchanging information with other organizations for fraud protection and credit risk reduction.
We protect the security of your information during transmission over the Internet by using Secure Sockets Layer (SSL) technology, which encrypts information you input into our web sites. Your Web Browser has features that notify you when SSL encryption is being used. For example, most Web Browsers display a closed "pad lock" when all content is being encrypted.
When you place an order through our online system, we do not store your credit card information. After your credit card transaction is approved by your credit card company, only the approval code is stored within our online order system. Therefore, that is why we always require you to provide your credit card information with each online order that you place. Please note that when you place an order through our online system, our Customer Service representatives do not have access to your credit card information
After placing an order, it is important for you to protect yourself against unauthorized access to your computer. We do not recommend that you place an order using a public or shared computer. If you choose to use a public or shared computer to place an order, we strongly recommend that you empty, clear, or flush the Web page "Cache" that your Web Browser maintains. If this "Cache" is available to others after you place an online order, they may be able to retrace your steps by going "Back" and viewing your session on our web sites.
ACCESSING YOUR INFORMATION
We offer a limited Order Tracking service that allows you to determine the overall status of your orders. We also can notify you at certain times, via e-mail, when your order status changes.
Whenever we display information about your online order, either through our "Order Tracking" service or through an e-mail notification, we will do not display credit card number(s). Other information that we will display about your order is non-personal in nature with the possible exception of your "Ship To" address.
USE OF OUR WEB SITES
If you have any questions regarding your orders, this Privacy Notice, or the Terms and Conditions under which govern your use of our web sites, please contact our Customer Service department at 1-800-654-4055 between 8:00 a.m. and 5 p.m. (Central), Monday through Friday.